At The Formula Skin Lab our commitment to quality and customer satisfaction is paramount. We understand that sometimes things don't go as planned, which is why we offer a 14-day exchange policy for any products with manufacturer defects.

Exchange Policy Details:

1. Eligibility: Exchanges are valid within 14 days from the date of purchase, applicable only for products with manufacturing defects.
2. Process: To initiate an exchange, please contact our customer service team with your purchase details and a description of the defect.
3. Assessment: The item in question will be subject to an evaluation by our team to confirm the manufacturing defect.
4. Exchange: Once a defect is confirmed, we will facilitate an exchange for the same item or a comparable product if the original is unavailable.
5. Proof of Purchase: A valid receipt or proof of purchase is required for all exchange requests.
6. Condition: Items must be returned in the condition they were received, with all original packaging and accessories.

Please note that our exchange policy does not cover damages caused by misuse, wear and tear, or during shipping. For non-defective products, all sales are final.

We value your patronage and strive to ensure that your experience with us is nothing short of excellent. If you have any questions or need assistance, our customer service team is here to help.

Thank you for choosing The Formula Skin Lab